TRAVELPORT INTERNATIONAL OPERATIONS LIMITED

Company number: 09726717

Reporting period:
1 January 2021 to 30 June 2021

This information is as reported by the business, and responses are in their own words.

This report was filed on 30 July 2021

and approved by Marc Smith

Payment statistics

Average time taken to pay invoices: 45 days

Invoices paid:

within 30 days: 54%
in 31 to 60 days: 29%
in 61 days or more: 17%

Invoices due but not paid within agreed terms: 40%

Payment terms

Shortest standard payment periods

45 days

Longest standard payment period

Answer not provided

Standard payment terms

Purchase order standard terms are 45 days. Where there is no PO, we adopt the suppliers’ payment terms from the invoice provided. Travelport Rooms and More commission standard payment terms are 60 days.

Were there any changes to the standard payment terms in the reporting period?

Answer not provided

Were suppliers notified or consulted about these changes before they were made?

N/A

Maximum contractual payment period agreed

60 days

No further comment provided

Any other information about payment terms

The statistics combine two distinct groups – 1) suppliers and 2) customers to whom we pay incentives dependent on performance. Average time taken to pay are 36 days for suppliers, 51 days for customers and 45 days combined. Invoices due but not paid within agreed terms are 48% suppliers, 34% customers and 40% combined.

Dispute resolution process

Disputes concerning supplier invoices and payments are dealt with by the Accounts Payable team in the first instance. They can be contacted at Axis One, Axis Park, 10 Hurricane Way, Langley, SL3 8AG (tel: 01753 288000; email: AccountsPayable.UK@Travelport.com). Disputes concerning customer invoices and payments are dealt with by the Travel Agents Accounts Payable team in the first instance. They can be contacted at Suite 29-31, Cherry Orchard North, Swindon, SN2 8UH (tel: 01753 288633; email: TAAP@Travelport.com). Both Accounts Payable teams endeavour to resolve any dispute within 2 working days of receipt, and in cases of escalation the supplier or customer can contact the respective team leader or the Global Business Process Owner, Procure to Pay.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.

No, this business has not signed up to a code of conduct or standards on payment practices.

Does this business offer e-invoicing in relation to qualifying contracts?

This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.

Does this business offer supply chain finance?

This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.

Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?