Published reports

ONE STOP STORES LIMITED

Company number: 02462858

This information is as reported by the business, and responses are in their own words.

Reporting period:

25 August 2019 to 29 February 2020

Report filed on:

30 March 2020

Approved by:

Robert Welch

Payment statistics

Average time taken to pay invoices: 36 days

Invoices paid:

within 30 days: 28%
in 31 to 60 days: 71%
in 61 days or more: 1%

Late and disputed:

payments due in the reporting period which have not been paid within the agreed period: 3%

Payment terms

Shortest standard payment periods

14 days

Longest standard payment period

60 days

Standard payment terms

For Goods for Resale a) Annual business with Tesco of GBP 12 to 75 Mn-Standard payment days 1. Fruit, Veg, Meat, Fish and Poultry - 28 Days 2. Chilled, Convenience, Frozen and Pet-care - 35 Days 3. Dairy - 40 Days 4. Bakery, Grocery , Household, Health and Beauty - 45 Days 5. Wine, Beer and Spirits - 60 Days 6. Clothing and General Merchandise - 60 Days b) Annual business with Tesco of more than GBP 75 Mn 1. Fruit, Veg, Meat, Fish and Poultry - 31 Days 2. Chilled, Convenience, Frozen and Pet-care - 38 Days 3. Dairy - 43 Days 4. Bakery, Grocery , Household, Health and Beauty - 48 Days 5. Wine, Beer and Spirits - 60 Days 6. Clothing and General Merchandise - 60 Days c) Annual business with Tesco of GBP 250k to 12 Mn- 5 days less (than the Standard payment days) d) Annual business with Tesco which is less than GBP 250k- 14 days for all the categories For Goods Not for Resale a) Annual business with Tesco of more than GBP 100K - Payment terms of 45 days b) Annual business with Tesco is Less than GBP 100K - 14 Day

Were there any changes to the standard payment terms in the reporting period?

Old Terms: Category-Payment Terms 1. Fruit, Veg, Meat, Fish and Poultry - 28 Days 2. Chilled, Convenience, Frozen and Pet-care - 35 Days 3. Dairy - 40 Days 4. Bakery, Grocery , Household, Health and Beauty - 45 Days 5. Wine, Beer and Spirits - 60 Days 6. Clothing and General Merchandise - 60 Days 7 . Goods not for Resale - 45 Days The above apply for turnover of GBP 10 Mn or more GBP 100K to GBP 10 Mn - 5 days less Less than GBP 100K - 14 Days New Terms: For Goods for Resale a) Annual business with Tesco of GBP 12 to 75 Mn-Standard payment days 1. Fruit, Veg, Meat, Fish and Poultry - 28 Days 2. Chilled, Convenience, Frozen and Pet-care - 35 Days 3. Dairy - 40 Days 4. Bakery, Grocery , Household, Health and Beauty - 45 Days 5. Wine, Beer and Spirits - 60 Days 6. Clothing and General Merchandise - 60 Days b) Annual business with Tesco of more than GBP 75 Mn 1. Fruit, Veg, Meat, Fish and Poultry - 31 Days 2. Chilled, Convenience, Frozen and Pet-care - 38 Days 3. Dairy - 43 Days 4. Bakery, Grocery , Household, Health and Beauty - 48 Days 5. Wine, Beer and Spirits - 60 Days 6. Clothing and General Merchandise - 60 Days c) Annual business with Tesco of GBP 250k to 12 Mn- 5 days less (than the Standard payment days) d) Annual business with Tesco which is less than GBP 250k- 14 days for all the categories For Goods Not for Resale a) Annual business with Tesco of more than GBP 100K - Payment terms of 45 days b) Annual business with Tesco is Less than GBP 100K - 14 Day

Were suppliers notified or consulted about these changes before they were made?

Email Communication to all the suppliers.

Maximum contractual payment period agreed

60 days

Any other information about payment terms

Dispute resolution process

We manage all queries through Outlook for Goods not for Resale (GSNFR) & an incident Management tool 'Zendesk' for Goods For Resale (GFR) Process for Outlook: Emails are sent to common mail box-Onestop.accounts@tesco.com or Queriessupport.onestop@tesco.com and it is resolved within 24 hours The process of ZenDesk is as follows :- 1 – The query is emailed to :- queriessupport.onestop@tesco.com With the following details : 1. Their Supplier Name 2. Their Supplier number 3. Copy of the document being queried 4. Value of query 5. Reason for query 6. Supporting Documents • To support any agreed price • Proof of Delivery – a ticket will not be raised for a quantity query without valid proof of delivery 2 – The One Stop Query Team will pick up all the information and enter into the ZenDesk system. If more information is required, then the team will email the Supplier and request this. 3 – The Supplier will receive an unique ticket number with details of their logged query, and the appropriate team will investigate it and provide a response within the agreed time period . 4 – One Stop will have 7 working days to get back to the Supplier with the resolution, otherwise the ticket is settled in favour of the Supplier. 5 – The Supplier may dispute the response in which they can take it further and send an email to the ZenDesk Supplier Helpline : Zendesk.supplierhelpline@onestop.co.uk

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Fair Payment Code must commit to paying 95% of their invoices within 60 days.

Yes, this business has signed up to: GSCOP and Prompt Payment code

Does this business offer e-invoicing in relation to qualifying contracts?

This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.

Yes

Does this business offer supply chain finance?

This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.

Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?