Published reports

ISS MEDICLEAN LIMITED

Company number: 01659837

This information is as reported by the business, and responses are in their own words.

Reporting period:

1 January 2025 to 30 June 2025

Report filed on:

30 July 2025

Approved by:

Jo Roberts

Payment statistics

Average time taken to pay invoices: 44 days

Total value paid:

within 30 days: £80,701,505 (48%)
in 31 to 60 days: £82,541,898 (49%)
in 61 days or more: £5,067,728 (3%)

Invoices paid:

within 30 days: 43%
in 31 to 60 days: 53%
in 61 days or more: 4%

Late and disputed:

total value of payments due in the reporting period which have not been paid within the agreed period: £22,273,097
payments due in the reporting period which have not been paid within the agreed period: 7%
not made in the reporting period due to a dispute: 10%

Payment terms

Shortest standard payment periods

1 days

Longest standard payment period

30 days

Standard payment terms

30 days of receiving a valid VAT invoice that is accurate, undisputed, and properly due.

Were there any changes to the standard payment terms in the reporting period?

With the Procurement Act 2023 coming into force on 24 February 2025, we revised our standard payment terms to ensure full compliance with the new statutory requirements.

Were suppliers notified or consulted about these changes before they were made?

All affected suppliers were issued formal written notification via email in advance of the change. The notification included: - clear details of the new payment terms, - the effective date of the change, - the rationale behind the update, - contact details for any queries or concerns. Supplier records were then updated in our finance and procurement systems in line with the communicated timelines.

Maximum contractual payment period agreed

30 days

No further comment provided

Any other information about payment terms

This entity solely engages with public sector work and therefore applies the statutory 30-day payment term implied under the Procurement Act 2023. We also follow a strict "no purchase order, no payment" policy. Unless an exception is formally approved by an authorised representative, any invoice submitted without a valid purchase order number will be rejected and returned to the supplier. To provide more detail on the total value of payments not paid within agreed period: £11,743,527 was Intercompany and £1,802,886 were due to a dispute.

Dispute resolution process

Suppliers can contact the Accounts Payable team regarding payment queries at our Finance Service Centre via Resolution.Team@uk.issworld.com or contact the ISS requisitioner, information is included on the Purchase Orders.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Fair Payment Code must commit to paying 95% of their invoices within 60 days.

No, this business has not signed up to a code of conduct or standards on payment practices.

Does this business offer e-invoicing in relation to qualifying contracts?

This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.

Yes

Does this business offer supply chain finance?

This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.

Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?