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DL INSURANCE SERVICES LIMITED

Company number: 03001989

Reporting period:
1 July 2018 to 31 December 2018

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This information is as reported by the business, and responses are in their own words.

This report was filed on 21 January 2019

and approved by Neil Manser

Payment statistics

Average time taken to pay invoices: 20 days

Invoices paid:

• within 30 days: 95%
• in 31 to 60 days: 3%
• in 61 days or more: 2%

Invoices due but not paid within agreed terms: 5 %

Payment terms

Standard payment period for qualifying contracts

30 days

Standard payment terms

Our standard payment terms for all contracts is 30 days

Were there any changes to the standard payment terms in the reporting period?

No

Maximum contractual payment period agreed

45 days

We have only one contract with a payment period of 45 days and the rest are all 30 days

Any other information about payment terms

N/A

Dispute resolution process

The Accounts Payable Helpdesk should be contacted via email at:
aphelpdesk@directlinegroup.co.uk or by phone on 0345 301 5142. A response should be provided within 3 working days. If the team cannot resolve the issue it is escalated to the Team Leader who will contact the supplier and the internal business owner to try to resolve. Further escalation would be to the Transactional Services Manager on 01239637374.
To speed up payment, all invoices should quote Purchase Order numbers and be sent to the following electronic mailbox:
electronicinvoices@directlinegroup.co.uk

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.

Yes – Prompt Payment Code

Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.

No

Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.

No

Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?

No

During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?

No