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Company number: 01424400

Reporting period:
1 July 2018 to 31 December 2018

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 21 January 2019

and approved by Miles Wade CBE

Payment statistics

Average time taken to pay invoices: 19 days

Invoices paid:

Invoices due but not paid within agreed terms: 13 %

Payment terms

Standard payment period for qualifying contracts

30 days

Standard payment terms

Our terms do not identify a specific payment period, but it has historically been communicated with suppliers as being 30 days.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

30 days

Any other information about payment terms


Dispute resolution process

The parties will seek to resolve any dispute by its escalation to various levels within the organisational structures of the parties. There shall be three levels of escalation, and at each level each party will make available for the purposes of the dispute resolution procedure an appropriate representative most closely matching the role description. In the first instance the person with day to day responsibility for the contract will attempt to resolve the dispute. This will then be escalated to the person with managerial responsibility for overseeing the contract. Finally, the dispute will be escalated to the person with senior managerial responsibility for the general contracting activities of the party.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?