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Company number: 06456207

Reporting period:
1 January 2018 to 30 July 2018

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 14 December 2018

and approved by Andrew Hotchkiss

Payment statistics

Average time taken to pay invoices: 27 days

Invoices paid:

Invoices due but not paid within agreed terms: 42 %

Payment terms

Shortest standard payment period

0 days

Longest standard payment period

30 days

Standard payment terms

30 days from invoice date

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

30 days

Any other information about payment terms

Of the 40% invoices paid 31 to 60 days, the average time taken for payment was 36 days.

Dispute resolution process

Any disputes on individual invoices are raised in the first instance to the finance email box or by phone to the finance team. They will work with the supplier to resolve the issue. We aim to resolve issues raised with suppliers within 5 working days, but we typically respond the next working day. Any contractual disputes are managed though our commercial contract management process.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?