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Company number: 00504877

Reporting period:
29 April 2018 to 28 October 2018

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 27 November 2018

and approved by Jonny Mason

Payment statistics

Average time taken to pay invoices: 38 days

Invoices paid:

Invoices due but not paid within agreed terms: 17 %

Payment terms

Standard payment period for qualifying contracts

60 days

Standard payment terms

60 day from Inv Date (Invoices Paid Weekly)

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

150 days


Any other information about payment terms


Dispute resolution process

– Queries from our suppliers are assigned to a colleague to action and urgent queries will be actioned within 24 hours (one working day). Non-urgent queries are actioned within two working days

– when a new supplier is set up, a payment guide is available which provides our suppliers with all the contact details required to raise a dispute and our escalation process

– any changes to contacts or email addresses are also communicated to all our suppliers

– initial contact points are:"

Dixons Goods for resale (stock)
Goods not for resale

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?