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Company number: 02764914

Reporting period:
1 April 2018 to 30 September 2018

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 1 November 2018

and approved by Marcus Hilger

Payment statistics

Average time taken to pay invoices: 73 days

Invoices paid:

Invoices due but not paid within agreed terms: 41 %

Payment terms

Shortest standard payment period

0 days

Longest standard payment period

92 days

Standard payment terms

Our standard terms for goods and services are 60 days end of month (unless agreed otherwise). This means that payment will be made on the 60th day (or following business day should this fall on a weekend or public holiday) after the end of the month of invoice.

We do have a number of historic suppliers where the payment terms are 30 days end of month.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

75 days

Any other information about payment terms


Dispute resolution process

The main point of contact for disputes is the Accounts Payable department located in Lloyds Pharmacy Clinical Homecare Scimitar Park Offices who manage the approval of invoices and follow internal processes to deal with and resolve invoice queries.

Disputes will be investigated by the Accounts Payable team, who will liaise with the appropriate personnel within Lloyds Pharmacy Clinical Homecare to resolve the query.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?