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Company number: 01040616

Reporting period:
1 November 2023 to 30 April 2024

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 20 May 2024

and approved by William Floydd

Payment statistics

Average time taken to pay invoices: 37 days

Invoices paid:

Invoices due but not paid within agreed terms: 45 %

Payment terms

Shortest standard payment period

14 days

Longest standard payment period

60 days

Standard payment terms

Crest’s standard payment terms for product suppliers are 1 month Plus 30 days (equivalent to payment at the end of following calendar month of invoice date).

Crest’s standard construction contract payment terms for subcontractors is 34 days plus 2 days for Bacs transfer following the subcontractor’s valid application for payment.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days

Any other information about payment terms


Dispute resolution process

Detailed information is available on including details of contacts within Crest, process documentation for submitting invoices, applications to pay through to payments, remittances and query processes. This includes escalation and dispute resolution details. This is intended to support both Product suppliers and subcontractors.
For Product suppliers your first point of call for invoice related queries should be your bought ledger regional contact (this can be identified on the above website link). They will be able to advise if your invoice has been received, processed or paid and provide details of the remittance. If the document has not been approved you will be directed to the Crest owner of the purchase order associated with the invoice to resolve the issue. To ensure prompt payment all product invoices must quote a valid purchase order number and should be sent in via email not by post.
If you are a subcontractor and have any concerns around the processing of your payment you are advised to speak directly with your initial contact at Crest that arranged the works and arranged the contract for the works with you. As soon as your application for payment is approved by this person the payment will be processed on the next standard payment run.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?