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Company number: SC331738

Reporting period:
1 October 2023 to 31 March 2024

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 30 April 2024

and approved by Dame Sue Bruce

Payment statistics

Average time taken to pay invoices: 26 days

Invoices paid:

Invoices due but not paid within agreed terms: 24 %

Payment terms

Standard payment period for qualifying contracts

30 days

Standard payment terms

30 days from date of invoice, or date of receipt if invoice is delayed by the supplier.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

74 days

Any other information about payment terms


Dispute resolution process

All queries should be directed to Accounts Payable via their dedicated email address. Depending on the issue, they may need to refer to the department who instructed the goods/service and will identify the person from the company who will be able to resolve the problem or dispute. The supplier is then contacted to discuss the offered solution.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?