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Company number: 06025335

Reporting period:
1 October 2023 to 31 March 2024

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 26 April 2024

and approved by Wendy Lawrence

Payment statistics

Average time taken to pay invoices: 26 days

Invoices paid:

Invoices due but not paid within agreed terms: 63 %

Payment terms

Shortest standard payment period

0 days

Longest standard payment period

45 days

Standard payment terms

Greenbrook standard payment terms are 30 days from date of invoice for our suppliers, with the occasional supplier giving 45 day payment terms. Greenbrook also engage with self-employed healthcare professionals and GP's (SLA's) who are on agreed 12 day payment terms. We deal with suppliers to whom we offer 0-14 day payment terms. We have two payment runs a month, usually around the 15th and the last working day of the month, invoices authorised for payment up to this date are included in the run.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

45 days

Any other information about payment terms


Dispute resolution process

Greenbrook's goal is to be transparent through clear communication and build strong collaborative relationships with our suppliers. We communicate disputes with suppliers via email ( or telephone where necessary ), providing a full reconciliation and/or explanation of the issue. We endeavour to resolve these disputes in a timely manner and monitor an accounts payable inbox 8am-5pm, Monday to Friday. We are also contactable via a Finance phoneline. Our aim is to resolve queries within 5 working days, with the majority answered within 2-3 days. In addition the accounts payables team complete monthly supplier reconciliations on key suppliers and follow up on invoice approval on a daily basis.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?