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Company number: 01511931

Reporting period:
1 October 2023 to 31 March 2024

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 22 April 2024

and approved by Mr Michael Sudlow

Payment statistics

Average time taken to pay invoices: 53 days

Invoices paid:

Invoices due but not paid within agreed terms: 30 %

Payment terms

Shortest standard payment period

0 days

Longest standard payment period

90 days

Standard payment terms

Our standard payment terms are 30 days end of month following

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

90 days

Any other information about payment terms

Payment statistics disclosed in this report can be affected by a number of different factors. Invoices are often reported as due but not paid within agreed terms because BACS transfers to suppliers arrive in the supplier’s bank account two business days after leaving the company’s bank account, contract payments due on weekends or bank holidays are typically paid on the following business day and the company typically initiates payments in batches, on a weekly basis; where this is the case payments will normally be received by the supplier within a few days of the due date. Additionally, the nature of our supplier relationships means that there are regularly offsetting debit and credit positions which we look to resolve prior to actioning net payments as agreed and appropriate.

Dispute resolution process

Exertis accounts payable teams work directly with suppliers to resolve any issues, these can include agreeing credit notes, stock returns or other relevant deductions. Once resolved, payment is made in accordance with agreed terms.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?