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Company number: 00198823

Reporting period:
1 October 2023 to 31 March 2024

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 17 April 2024

and approved by Andrew Telfer

Payment statistics

Average time taken to pay invoices: 63 days

Invoices paid:

Invoices due but not paid within agreed terms: 19 %

Payment terms

Shortest standard payment period

30 days

Longest standard payment period

90 days

Standard payment terms

Payment terms vary depending on the terms agreed between the supplier and our Procurement Department. The majority of our large value suppliers provide 60 or 90 day payment terms.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

90 days

Any other information about payment terms


Dispute resolution process

Supplier invoices and payments are managed by the Accounts Payable team at Citypoint 2, 25 Tyndrum Street, Glasgow, G4 0JY. The Accounts Payable team notify any significant variations from PO value to the individual that raised the PO. If the value is disputed it is their responsibility to contact the supplier and resolve the dispute. Invoiced items that are subject to dispute are not approved for payment until the dispute has been resolved.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?