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Company number: 00079590

Reporting period:
27 August 2023 to 26 February 2024

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 25 March 2024

and approved by Stephen Henderson

Payment statistics

Average time taken to pay invoices: 41 days

Invoices paid:

Invoices due but not paid within agreed terms: 16 %

Payment terms

Shortest standard payment period

30 days

Longest standard payment period

90 days

Standard payment terms

The most frequently used payment terms are 30 days or 60 days.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

90 days

We have a maximum 90 days contractual term, with one of our divisions having terms of 60 days from end of month, whereby payment can be made between 75-90 days, however this is only agreed with less than 10 suppliers.

Any other information about payment terms

Payment terms are adhered to where possible, with queries being resolved as soon as possible. Of our late payments 48% were paid late by up to 10 days of which 48% of those were only late by up to 3 days.

Dispute resolution process

Across our divisions there are various dispute resolution processes, below listed are the processes for the three largest divisions:

Allied Bakeries - All disputes can be emailed to and will be responded to within 48 hours. The information can be found on the Allied Bakeries website & the Prompt Payment Code website.

JDR - 1. Supplier will contact the AP team directly via phone or email
2. AP will review and determine who this relates to: Late payment (AP), Contractual issues (Procurement)
3. Relevant department will discuss the issue with the supplier and look to resolve ASAP.

Westmill - In the event of any disputes arising out of or in relation to this Contract, without prejudice to any rights either party may have (including but not limited to the right to obtain injunctive relief and any right of the Buyer if it reasonably believes that the Seller has repudiated the Contract or is in material breach), either party may request that the parties attempt to settle it first by negotiation. If the parties have not settled such dispute within 21 days of the commencement of negotiations the parties will attempt to settle it by referring the matter to their respective general manager (or other relevant senior manager as may be agreed by the parties) who will attempt to resolve such dispute.

All invoices should be addressed to: Westmill Foods, Accounts Payable, Grocery Service Centre, Dunnings Bridge Road, Netherton, Merseyside, L30 6TG
All invoices should be emailed (where possible):
For any queries or disputes: email:
Escalation of queries or disputes: Ruth Norris (AP Manager), email:, telephone: 01514337603.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.

Yes – Prompt Payment Code

Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?