BETA This is a new service – your feedback will help us to improve it.


Company number: 00189717

Reporting period:
2 April 2018 to 30 September 2018

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 30 October 2018

and approved by Lorraine Muller

Payment statistics

Average time taken to pay invoices: 37 days

Invoices paid:

Invoices due but not paid within agreed terms: 23 %

Payment terms

Shortest standard payment period

28 days

Longest standard payment period

60 days

Standard payment terms

Standard payment terms for UK (GBP) contracts is 60 days. For contracts in foreign currencies our standard payment terms is end of the month from invoice date plus 28 days.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days

Any other information about payment terms


Dispute resolution process

For invoices involving stock, queries are raised by purchasing/accounts and require a signed copy of the delivery note from the supplier. Upon receipt of the delivery note, an investigation is conducted to see where any discrepancies have occurred. This process will usually take up to 3 weeks.
For any other invoices not involving stock, queries are raised by the individual that placed the order and must be resolved between themselves and the supplier before being passed for payment.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?