GOV.UK
ZOOPLA LIMITED
Company number: 06074771
Reporting period:
1 July 2023
to 31 December 2023
This report was filed on 1 February 2024
and approved by Samantha Fletcher
Payment statistics
Average time taken to pay invoices: 31 days
Invoices paid:
- within 30 days: 57%
- in 31 to 60 days: 40%
- in 61 days or more: 3%
Invoices due but not paid within agreed terms: 50 %
Payment terms
Standard payment period for qualifying contracts
30 days
Standard payment terms
The business’ standard payment terms are 30 days unless agreement has been made with the vendor/individual where at a very minimum payment terms are to be 14 days. Suppliers are notified and consulted on these payment terms at the time of making business and a contract is signed upon agreement.
Under no circumstances should any side favourable agreements be made beyond these payment terms unless exceptionally necessary.
Were there any changes to the standard payment terms in the reporting period?
No
Maximum contractual payment period agreed
30 days
Any other information about payment terms
The business moved to a no PO, no pay policy in May 2022, and continues to work to improve the process with a view to paying suppliers more promptly.
16% of invoices within the period required payment in 14 days or less but the internal payment process makes this difficult to accommodate. Payments runs are twice monthly which means many invoices just miss cut off for a payment run. And in December each year there is just one payment run due to the holidays. Payment is made on the first payment run after due date.
Average payment days have remained close to the business' standard payment terms, and have reduced by 1 day compared to the last report. Since the last report, additional steps have been taken to reduce average payment days and improve paid within terms percentage (24% improvement compared to last report), by improving internal processes and bringing forward payment run dates where possible.
Dispute resolution process
In the first instance, all disputed payments regardless of the circumstance is brought to the attention of the supplier and requester at Zoopla. This is usually done by email, detailing the reason behind the dispute, amount and contact details for Accounts.
Suppliers are made aware of the hold on payment as soon as the accounts payable team have been made aware of the dispute. Depending on the complexity of the dispute, the solution can vary by a number of days, but suppliers are kept up to date at all times.
If the dispute is in relation to the address and contact details, Accounts will notify supplier of the correct addressee and details via email stating payment will be made once amended invoice has been received.
Under no circumstances will an invoice be settled with payment if the dispute has not been resolved.
Other payment information
Has this business signed up to a code of conduct or standards on payment practices? If so, which?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.No
Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.
No
Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
No
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
No
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No