GOV.UK
ONE CALL INSURANCE SERVICES LIMITED
Company number: 04693136
Reporting period:
1 July 2023
to 31 December 2023
This report was filed on 31 January 2024
and approved by John Goacher
Payment statistics
Average time taken to pay invoices: 23 days
Invoices paid:
- within 30 days: 81%
- in 31 to 60 days: 15%
- in 61 days or more: 4%
Invoices due but not paid within agreed terms: 35 %
Payment terms
Shortest standard payment period
14 days
Longest standard payment period
30 days
Standard payment terms
The standard contractual payment terms for suppliers are 30 days however this varies for each supplier dependent on the nature of the business and type of supply.
Were there any changes to the standard payment terms in the reporting period?
No
Maximum contractual payment period agreed
30 days
Any other information about payment terms
N/A
Dispute resolution process
Department heads/purchasers at One Call Insurance will confirm qualifying contract against original purchase order or quotation and check that services have been provided or product has been received. If there is a concern, the department manager will query the contract with the account manager to understand the differences. This can typically take 2 working days - 14 working days depending on availability and communication method. Once resolution has been resolved, if credit memos or further documentation is required, the finance department will wait for the documentation, accurately record it and then payment will be authorised.
Other payment information
Has this business signed up to a code of conduct or standards on payment practices? If so, which?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.No
Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.
No
Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
No
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
No
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No