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Company number: 07388667

Reporting period:
1 July 2023 to 31 December 2023

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 30 January 2024

and approved by A Pajot

Payment statistics

Average time taken to pay invoices: 42 days

Invoices paid:

Invoices due but not paid within agreed terms: 16 %

Payment terms

Shortest standard payment period

7 days

Longest standard payment period

60 days

Standard payment terms

Earlier payment terms are available and can be agreed in certain circumstances or where there is a contractual requirement and a Client payment profile that enables reduced days to avoid unnecessary financing costs. In some situations agreements have been made with our supply chain partners, in particular with national suppliers, to pay their invoices after a period greater than 60 days, as they do with our payments. Of those payment terms where the terms of payment have been agreed at < 60 days then 95% of payments are made within the 60 day payment period. We are working on alternative solutions and processes to further improve this %, subject to agreeing changed contract conditions that then enable enhanced payment terms with our principle Public clients.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days

Any other information about payment terms


Dispute resolution process

The Company has a 3 tier resolution process to resolve any disputes and invoice queries with its supply chain on a timely basis. The first tier involves Divisional and Operational staff who should be contacted in the first instance. The 2nd tier would involve the respective category manager and finally if disputes/queries still can't be resolved it can be escalated to the Eurovia UK Supply Chain Executive. To help resolve disputes and queries the Company may request further information. This is the principal area of delayed payment over agreed terms. As part of our drive towards increasing the level of e-invoicing we encourage our supply chain to transmit their invoices via our dedicated electronic EDI / Web portal. Vendors submitting invoices via these methods can track receipt of their invoice and view other status information which will further improve communication between all parties in the event of a dispute. We now have >89% of invoices using this faster process and we see that the vendors using this are seeing improved payment cycles with any discrepancies being resolved much quicker.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?