GOV.UK
THE CO-OPERATIVE BANK P.L.C.
Company number: 00990937
Reporting period:
1 July 2023
to 31 December 2023
This report was filed on 30 January 2024
and approved by Richard Hiom
Payment statistics
Average time taken to pay invoices: 20 days
Invoices paid:
- within 30 days: 88%
- in 31 to 60 days: 8%
- in 61 days or more: 4%
Invoices due but not paid within agreed terms: 3 %
Payment terms
Standard payment period for qualifying contracts
30 days
Standard payment terms
The Bank’s preferred payment terms are 30 days and this submission reflects 30 days (our most commonly used term).
Were there any changes to the standard payment terms in the reporting period?
No
Maximum contractual payment period agreed
90 days
Any other information about payment terms
N/A
Dispute resolution process
Disputing an Invoice
If the accuracy or completeness of an invoice is in question, a dispute will be filed with the supplier. A dispute can be defined as any discrepancy showing that something might not be true or accurate with the invoice/billing document that may result in the delay of payment.
Notifying the Supplier
> The supplier should be notified within 7 calendar days from the date the Co-operative Bank’s Accounts Payable department first receive the invoice.
> Send an email notice of dispute to the supplier. State in the email that the referenced invoice is being returned for the following reasons:
Supplier has not complied with the Accounts Payable Invoice & Credit note requirements policy
There is a problem with the invoice provided (for example the Purchase Order number is not clearly detailed)
Other
> Include the invoice as an attachment to the email.
> Maintain email communication and the invoice until the dispute has been resolved.
> If the supplier is wrong:
─ Await the new invoice.
─ The baseline date will be the date the new/corrected invoice is first received.
> If the Co-operative Bank is in error:
─ The baseline date will be the latter of the original invoice received date or the goods/services received date.
Other payment information
Has this business signed up to a code of conduct or standards on payment practices? If so, which?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.No
Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.
No
Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
No
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
No
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No