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Company number: 02410626

Reporting period:
1 July 2023 to 31 December 2023

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 30 January 2024

and approved by David Allen

Payment statistics

Average time taken to pay invoices: 26 days

Invoices paid:

Invoices due but not paid within agreed terms: 12 %

Payment terms

Shortest standard payment period

7 days

Longest standard payment period

30 days

Standard payment terms

30 days are our most frequently used terms, although we have agreed longer terms with some of our suppliers. Some suppliers insist on payment on receipt of invoice and these are processed on the next available payment run.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days


Any other information about payment terms

As part of this submission we also present our payment performance for small suppliers, defined as companies with fewer than 50 employees, in accordance with the Prompt Payment Code:

Average number of days to pay invoices: 19
% of invoices paid within 30 days: 91%
% of invoices paid between 31 and 60 days: 5%
% of invoices paid in 61 days or longer: 4%
% of invoices due which were not paid within the agreed payment period: 10%

Dispute resolution process

Our dispute resolution process is published on our website here:

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.

Yes – Prompt Payment Code

Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?