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TELEPERFORMANCE LIMITED

Company number: 02060289

Reporting period:
1 July 2023 to 31 December 2023


This information is as reported by the business, and responses are in their own words.

This report was filed on 30 January 2024

and approved by Karl Wise

Payment statistics

Average time taken to pay invoices: 37 days

Invoices paid:

  • within 30 days: 54%
  • in 31 to 60 days: 35%
  • in 61 days or more: 11%

Invoices due but not paid within agreed terms: 56%

Payment terms

Shortest standard payment periods

0 days

Longest standard payment period

90 days

Standard payment terms

Teleperformance Ltd agrees payment terms on a case by case basis during the contract negotiation stage and will depend on the supplier and the type of service provided. Its standard policy is to pay suppliers within 60 days of receipt but the most common agreed payment terms are 30 days from receipt of invoice.

Were there any changes to the standard payment terms in the reporting period?

Answer not provided

Were suppliers notified or consulted about these changes before they were made?

N/A

Maximum contractual payment period agreed

90 days

No further comment provided

Any other information about payment terms

Invoices are paid on receipt of a customer statement or via other means of reminder such as email or telephone call. This allows for regular account reconciliations to ensure all invoices are valid and services have genuinely been provided.

Dispute resolution process

If Teleperformance Ltd have any disputes or queries in relation to a supplier invoice, this is raised by the dedicated Purchase Ledger team with the appropriate budget holder or authorised company representative. Any dispute not resolved via this route will be escalated to the Procurement Manager, Financial Controller or Finance Director.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.

No, this business has not signed up to a code of conduct or standards on payment practices.

Does this business offer e-invoicing in relation to qualifying contracts?

This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.

No

Does this business offer supply chain finance?

This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.

No

Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?

No

During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?

No