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Company number: 02481991

Reporting period:
1 July 2023 to 31 December 2023

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 18 January 2024

and approved by Valerie Clavie

Payment statistics

Average time taken to pay invoices: 32 days

Invoices paid:

Invoices due but not paid within agreed terms: 24 %

Payment terms

Standard payment period for qualifying contracts

60 days

Standard payment terms

Our business standard payment terms for vendors dealing with Veolia UK companies are 45 days end of month from the receipt of the invoice (i.e. vendors are paid at the end of the month following a 45 day period from the date of receipt by Veolia of a valid invoice). However we do still have some legacy payment terms which are affecting our paid on time statistics.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

90 days

There are a few suppliers who had contractual payment terms of 90 days in the reporting period. There were no changes to the standard payments terms in the reporting period.

Any other information about payment terms

Please see more information about Veolia’s payment terms in our Terms and Conditions which can be found by accessing the following link under the section Veolia Group - General Conditions of Supply (Conditions of Purchase):

Dispute resolution process

We work with our suppliers to ensure that disputes are resolved in a timely manner. If a supplier has a dispute they should call our Financial Shared Service Centre on 020 3567 2270 or email Accounts Payable on
According to our Terms & Conditions, which are available on our website, excluding the payment of invoices subject to a bona fide dispute, if the Customer fails to make a payment due to the Supplier under this Contract by the due date, then the Customer shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgement. Interest under this clause will accrue at 2% a year above the Bank of England base rate. The parties agree that the remedies under this clause are sufficient for the purposes of the Late Payment of Commercial Debts (Interest) Act 1998

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?