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Company number: 03233144

Reporting period:
2 July 2023 to 30 December 2023

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 17 January 2024

and approved by Rebecca Cooper

Payment statistics

Average time taken to pay invoices: 55 days

Invoices paid:

Invoices due but not paid within agreed terms: 1 %

Payment terms

Shortest standard payment period

0 days

Longest standard payment period

150 days

Standard payment terms

Payment terms differ depending on the nature of the supplier and the underlying contract, and are assessed on a case by case basis. The standard payment terms are set at 60 days. Discounting programs are available to these suppliers should they wish to receive earlier payment. For larger contracted suppliers maximum payment terms would be 150 days. Such suppliers have the option to access a supply chain finance programme, allowing them to request payment within 10 days. Standard payment terms for intercompany invoices are 30 days.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

150 days


Any other information about payment terms


Dispute resolution process

Dispute invoices include, late issue, incorrect or non-compliant invoices. A dedicated Finance Support Helpdesk is available to all suppliers which can be reached by Phone: + 44 (0) 161 869 5000 or e-mail:
Suppliers can contact the Helpdesk to resolve or escalate issues which will be actioned internally by our Accounts Payable team. This team will investigate and resolve internally to ensure approval is granted to all invoice payments.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?