DWR CYMRU CYFYNGEDIG
Company number: 02366777
Reporting period:
1 April 2023 to 30 September 2023
Report filed on:
30 October 2023
Approved by:
Mike Davis
Payment statistics
Average time taken to pay invoices: 25 days
Invoices paid:
- within 30 days: 92%
- in 31 to 60 days: 5%
- in 61 days or more: 3%
Late and disputed:
- payments due in the reporting period which have not been paid within the agreed period: 16%
Payment terms
Shortest standard payment periods
7 days
Longest standard payment period
30 days
Standard payment terms
Welsh Water aims to pay all undisputed invoices within 30 days of valid receipt, in accordance with our processes for submitting invoices set out in the Payment and Invoice Guidance document, irrespective of invoice value or payee and in line with published standard payment terms.
Under standard contractual terms, the Supplier shall ensure that the invoice is either addressed to Accounts Payable, PO Box 3106, Cardiff, CF30 0BH or sent in .pdf format to supplier.invoices@dwrcymru.com
Were there any changes to the standard payment terms in the reporting period?
No
Were suppliers notified or consulted about these changes before they were made?
N/A
Maximum contractual payment period agreed
30 days
30th day following the invoice date.
Any other information about payment terms
Upon renewal, contractual payment terms will be agreed to be a maximum length of 30 days. If the contractual payment terms are longer than standard terms, we are currently waiving these terms in favour of payment 30 days from date of invoice.
Guidance for suppliers is documented in Dwr Cymru Welsh Waters Suppliers Payment guidance which is available on the main website (‘Terms & Conditions / Payments’ and ‘Payment and Invoice Guidance’)
Dispute resolution process
The authorised representative of Dwr Cymru Welsh Water has responsibility for resolution of a dispute (typically the person who ordered the goods or services).
When a dispute cannot be resolved, the issue may require escalation to senior members of both the supplier and Dwr Cymru Welsh Water.
Wherever possible, once a dispute is resolved payment should be made within one week, unless a credit note is requested, then the invoice is held until received.
Other payment information
Has this business signed up to a code of conduct or standards on payment practices? If so, which?
For example, signatories to The Fair Payment Code must commit to paying 95% of their invoices within 60 days.
Yes, this business has signed up to: The Prompt Payment Code
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
No
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
No
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
No
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No