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Company number: 02770612

Reporting period:
1 April 2003 to 30 September 2023

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 30 October 2023

and approved by Nick Kasmir

Payment statistics

Average time taken to pay invoices: 42 days

Invoices paid:

Invoices due but not paid within agreed terms: 8 %

Payment terms

Shortest standard payment period

0 days

Longest standard payment period

60 days

Standard payment terms

Homeserve offer a range of payment terms from immediate to 60 days EOM to their supply chain, valid sub-contractors invoices are paid within 28 days. Payment terms are agreed at point of contracting with a new supplier. Any changes to supplier terms are agreed with the supplier and processed through an internal approval system before updating the suppliers master data record.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days

Any other information about payment terms


Dispute resolution process

Invoices which do not automatically match to a purchase order for payment are sent to the requisitioner to resolve with supplier. A dedicated email address setup for suppliers to enquire of the status of their payments

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?