BETA This is a new service – your feedback will help us to improve it.


Company number: 00906936

Reporting period:
1 April 2018 to 30 September 2018

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 26 October 2018

and approved by Richard Blumberger

Payment statistics

Average time taken to pay invoices: 81 days

Invoices paid:

Invoices due but not paid within agreed terms: 63 %

Payment terms

Shortest standard payment period

60 days

Longest standard payment period

65 days

Standard payment terms

Payment terms for the majority of our suppliers state that payment of third party invoices for goods and services will be made 60 days from the end of the month in which a correct, undisputed and properly due VAT invoice is received, unless otherwise agreed by a duly authorised representative.

Where suppliers use our supply chain finance facility, our payment terms were, at the start of this reporting period, 125 days from the end of month in which the invoice is received. However, during this reporting period, to improve and harmonise terms for these suppliers, we reduced these terms to 65 days.

On a case by case basis, consideration is also given to smaller suppliers and SMEs, and where agreed, improved terms of 30 days may be agreed.

The business also operates a no purchase order, no pay policy, unless otherwise agreed, in exceptional circumstances, by a duly authorised representative. Invoices received, and which do not include a valid purchase order number, are rejected and returned to the third party.

Were there any changes to the standard payment terms in the reporting period?

Yes – During the reporting period, Mitie Technical Facilities Management Ltd reviewed the payment terms in place for suppliers who utlilise Supply Chain Finance to improve and harmonise payment terms. Any supplier identified as having extended payment terms have had these terms reduced during the period to 65 days.

As this was a significant improvement in terms, with only benefit to our supply chain, we made these changes before notifying them.

Were suppliers notified or consulted about these changes before they were made?


Maximum contractual payment period agreed

65 days

Any other information about payment terms

Over the course of the last 12 months, Mitie has made a significant number of changes to its accounts payable processes. At times, unfortunately, this has resulted in unintended disruption, impacting our payment performance. To address this, Mitie is actively working to improve our processes to ensure there is an overall improvement in our payment practices and our paid-on time performance.

Dispute resolution process

We recognise the strategic importance of our supply chain partners, and as such are committed to treating them fairly. Our preference is to always address disputes in a transparent and timely manner, always acting in good faith, through open and constructive discussion.

If such discussions fail to resolve a dispute, an authorised representative of the supplier and the company shall, within 30 days of a written request from one party to the other, meet in good faith to resolve the dispute. If the dispute remains unresolved either the supplier or the company shall refer it to mediation in accordance with the Centre for Effective Dispute Resolution ("CEDR") Model Mediation Procedure that is in force at the date of the referral.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?