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Company number: 00576970

Reporting period:
1 January 2023 to 30 June 2023

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 17 October 2023

and approved by Dr Natalie-Jane MacDonald

Payment statistics

Average time taken to pay invoices: 23 days

Invoices paid:

Invoices due but not paid within agreed terms: 25 %

Payment terms

Standard payment period for qualifying contracts

1 days

Standard payment terms

Standard terms of trade are 60 days from invoice date for general suppliers, however reduced terms apply as follows:
Hospital Consultants Immediate
Self Employed Fitness Instructors 30 days
Network of Physio providers 30 days
Network of Physio providers 30 days

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days

Any other information about payment terms

Payment runs are made on the 6th and 20th of each month and include those invoices approved up to and including this date. This means that invoices that fall due between runs will always show as being overdue. Invoices may also show as being overdue due to them being placed on hold pending receipts of credits.
• Contributory factors to overdue invoices:
• Internal delays in obtaining invoices approvals
• Timely receipting of goods
• Invoices on hold pending credits
• Timely provision of coding details
• Awaiting copy invoices e.g. requested following a supplier statement reconciliation

Dispute resolution process

Nuffield Health has dedicated contact details provided to all suppliers within our Supplier Information Guide. Contact can be made by telephone, email or post. We look to respond to all queries, disputes or complaints around any payment disputes within 72 hours if submitted by email or post. We try to provide an immediate resolution if contact is made by telephone, though this does depend on the complexity of the issue.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?