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ONE CALL INSURANCE SERVICES LIMITED

Company number: 04693136

Reporting period:
1 January 2023 to 30 June 2023

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This information is as reported by the business, and responses are in their own words.

This report was filed on 26 July 2023

and approved by John Goacher

Payment statistics

Average time taken to pay invoices: 23 days

Invoices paid:

• within 30 days: 85%
• in 31 to 60 days: 11%
• in 61 days or more: 4%

Invoices due but not paid within agreed terms: 24 %

Payment terms

Shortest standard payment period

14 days

Longest standard payment period

30 days

Standard payment terms

Standard payment terms are 30 days

Were there any changes to the standard payment terms in the reporting period?

No

Maximum contractual payment period agreed

78 days

Any other information about payment terms

N/A

Dispute resolution process

Department heads/purchasers will confirm qualifying contract against original purchase order or quotation and check that services have been provided or product has been received. If there is a concern, the department manager will query the contract with the account manager to understand the differences. This can typically take 2 working days - 14 working days depending on availability and communication method. Once resolution has been resolved, if credit memos are further documentation is required, the finance department will await for the documentation, accurately record it and then payment will be authorised.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.

No

Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.

No

Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.

No

Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?

No

During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?

No