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Company number: 03303053

Reporting period:
1 November 2022 to 30 April 2023

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 5 June 2023

and approved by Robert Pursell

Payment statistics

Average time taken to pay invoices: 41 days

Invoices paid:

Invoices due but not paid within agreed terms: 21 %

Payment terms

Standard payment period for qualifying contracts

60 days

Standard payment terms

Unless otherwise stated in a purchase order, payment shall be made to the supplier within 60 days of the end of the month in which NSC receives a valid invoice, provided that the goods and/or complete services are provided on time as agreed. Payment terms can be viewed at:

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

90 days

Any other information about payment terms


Dispute resolution process

All suppliers have the contact details for both NSC’s Accounts Payable department and the project manager responsible for the project they have supplied. Any disputes will initially be managed by these departments. If there has been a breakdown in the contractual process such as services provided without a valid purchase order this will be escalated to NSC’s CFO or CEO for review and resolution. If there is a dispute in terms of the service delivered this will have to be initially resolved by the project manager and will be evidence-based, as most services will have a sign-off document to validate the service received, or a goods received note to validate the goods received. If this cannot be resolved with the project manager the issue will firstly be escalated to the head of the relevant NSC business unit and then NSC’s CFO or CEO for final resolution. No timescales are set as it will depend on the complexity of the dispute and the information or evidence provided. However, it is expected that all emails are answered within 48 hours and that all disputes are resolved within 30 days once escalated.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?