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ID MEDICAL GROUP LIMITED

Company number: 03829536

Reporting period:
1 October 2022 to 31 March 2023

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This information is as reported by the business, and responses are in their own words.

This report was filed on 27 April 2023

and approved by Jonathan Bradbury

Payment statistics

Average time taken to pay invoices: 4 days

Invoices paid:

• within 30 days: 100%
• in 31 to 60 days: 0%
• in 61 days or more: 0%

Invoices due but not paid within agreed terms: 0 %

Payment terms

Shortest standard payment period

0 days

Longest standard payment period

30 days

Standard payment terms

In relation to our temporary healthcare recruitment business model, we run 5 payrolls a week, Monday to Friday.  In most cases we aim to process all properly completed and authorised timesheets received by 2.30pm each day on the day we receive them although for a small number of clients we have agreed a weekly payment process.

Under normal circumstances, and providing we have full bank details, contractors engaged through a PSC should receive payment into their bank account within 3 working days (not including public holidays).

For contractors engaged through an Umbrella Company, the payment to the Umbrella will be made within the same timescale. Payment by the Umbrella to the Healthcare Professional will be subject to the terms of their agreement with the Umbrella.

All timesheets received and processed from 3rd Parties and sub vendors will be paid within 28 days.

Non timesheet suppliers are paid on receipt of an invoice, subject to any queries being resolved. Payments are made weekly by BACs or on the same day (by Faster payment or credit card) if the payment is urgent (examples of urgent payments include the accommodation booking of a Healthcare Professional due to stay that same day). Generally, we do not set our own terms but pay in accordance with suppliers own terms (subject to agreement) to maintain relationships. For those that do not have terms we commonly pay on the next available payment run subject to any queries being resolved.

Were there any changes to the standard payment terms in the reporting period?

No

Maximum contractual payment period agreed

30 days

Any other information about payment terms

N/A

Dispute resolution process

We treat all disputes and complaints extremely seriously and will endeavour to resolve as quickly as possible.

For timesheet related concerns, our dedicated Complaints team will work closely with the Healthcare Professional’s consultants and Payroll team in order to resolve any disputes and / or complaints.
Contact details for timesheet queries are as follows:
Email
- Doctors: Payroll@id-medical.com
- Nurses: PayrollNursing@id-medical.com
Phone 01908 552822

Contact details for disputes are as follows:
Email
Customer Care: customercare@id-medical.com
Phone 0845 130 9331

For all other suppliers, non timesheet related, queries are reviewed by the accounts payable team who will work with the supplier to resolve efficiently. Updates are provided along the way with estimated time scales. We will take responsibility to contact all relevant colleagues whom the supplier may have dealt with that have been involved in our authorisation process.
Contact details for queries regarding invoices and related payments are as follows:
Email: IDPune.AccountsPayable@id-medical.com
Phone: 01908 555483

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.

No

Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.

No

Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.

No

Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?

No

During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?

No