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NORTHUMBRIAN WATER LIMITED

Company number: 02366703

Reporting period:
1 October 2022 to 31 March 2023

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This information is as reported by the business, and responses are in their own words.

This report was filed on 25 April 2023

and approved by Heidi Mottram

Payment statistics

Average time taken to pay invoices: 35 days

Invoices paid:

• within 30 days: 31%
• in 31 to 60 days: 68%
• in 61 days or more: 1%

Invoices due but not paid within agreed terms: 4 %

Payment terms

Shortest standard payment period

14 days

Longest standard payment period

45 days

Standard payment terms

Standard payment terms are dependent upon the type of contract: small supplier contracts (14 days), construction contracts (40 days) or general goods and services contracts (45 days). Variations to these standard payment terms are by exception only and are only applied when negotiated and agreed by both parties.

Were there any changes to the standard payment terms in the reporting period?

No

Maximum contractual payment period agreed

45 days

Any other information about payment terms

N/A

Dispute resolution process

NWL has strong relationships with its suppliers and as a result has very few examples where payment of invoices has been in dispute. Our initial payment dispute process is that, either by a meeting or discussion between the NWL person named on the Purchase Order and a representative of the Supplier, agreement should be reached. If no agreement is reached within ten Working Days the dispute is escalated to the Head of Procurement of NWL and a representative of the Supplier of comparable rank and position. Further, if no agreement is reached within ten Working Days, the dispute is escalated again to an appropriate director of NWL and a director or equivalent of the Supplier. If following this process no agreement is reached the payment dispute may be referred to the Centre for Dispute Resolution (“CEDR”) for resolution in accordance with the Alternative Dispute Resolution (“ADR”) Procedures.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.

No

Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.

No

Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.

No

Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?

No

During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?

No