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Company number: 02485328

Reporting period:
1 July 2022 to 31 December 2022

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 31 January 2023

and approved by Jay Phillips

Payment statistics

Average time taken to pay invoices: 49 days

Invoices paid:

Invoices due but not paid within agreed terms: 65 %

Payment terms

Standard payment period for qualifying contracts

1 days

Standard payment terms

Standard payment terms for the majority of suppliers is 30 days. There are a minority of suppliers on immediate terms and some on 14 days.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

30 days

Any other information about payment terms


Dispute resolution process

Missing invoices - we contact the supplier and request a copy of invoice per email.

In case of dispute - we involve the purchaser / person who ordered the goods and resolve the issue with the supplier through purchaser and finance for support. Email correspondence is preferred for references. Invoices are blocked for payment until a credit note is received or dispute is resolved.

When an issue/complaint is raised, an accounts payable employee looks into the vendor account and checks the invoices in question. Complicated issues can be escalated to the financial controller and/or finance director.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?