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Company number: SC122029

Reporting period:
1 July 2022 to 31 December 2022

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 31 January 2023

and approved by Mark Fraser

Payment statistics

Average time taken to pay invoices: 70 days

Invoices paid:

Invoices due but not paid within agreed terms: 68 %

Payment terms

Shortest standard payment period

30 days

Longest standard payment period

60 days

Standard payment terms

Proserv’s standard payment terms state that payment of third-party invoices for goods and services will be made within 60 days of receipt of a correct, undisputed and properly due VAT invoice.

In certain circumstances, where it has been agreed in writing by a duly authorised representative, Proserv’s standard payment terms may differ from the standard of 60 days. In any event, the payment terms that apply are clearly stated on each purchase order issued / raised.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days

Any other information about payment terms


Dispute resolution process

Doing the Right thing in the Right way is at the core of Proserv’s FRESH values and, as such, the business endeavours to resolve all queries / disputes in a fair and timely manner. Queries / disputes are resolved by discussion and agreement with a supplier and are typically managed by the buyer responsible for the affected purchase order.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?