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Company number: 00002404

Reporting period:
1 January 2018 to 30 June 2018

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 17 September 2018

and approved by Paul Winter

Payment statistics

Average time taken to pay invoices: 39 days

Invoices paid:

Invoices due but not paid within agreed terms: 68 %

Payment terms

Shortest standard payment period

0 days

Longest standard payment period

30 days

Standard payment terms

The shortest standard payment period is immediate and the longest standard payment period is 30 days after the end of the month on the invoice.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

30 days

This is the same as the longest payment period - 30 days after the end of the month on the invoice.

Any other information about payment terms


Dispute resolution process

Having a good working relationship with our suppliers is vital to ensure our business runs smoothly, and we always try to ensure disputes don’t arise by being clear with our requirements, agreeing them with our suppliers and documenting them in our contracts. However, although we take time to find the right suppliers who are a good match for our business and work hard to build up and maintain good working relationship with them, it’s still important to know what to do if any issues arise.
Most disputes can be resolved quickly and efficiently using a common-sense approach. If a dispute arises, try these steps:
1. Check your facts - if you have a purchase order or contract, the first thing to do is to read through it carefully. This may help you understand the problem more clearly and get your facts right before you take any action.
2. Speak to your normal Red Funnel point of contact as soon as you can and explain the issue. You may be able to find a simple resolution by simply talking it through with them or they may be able to refer you to another person within the business who can help.
3. Listen to what they have to say, put yourself in their position and try to see the situation from their point of view as well as your own.
4. Keep records to help you keep track of what has happened. You may need these records if you need to take the matter further.
Remember – the issue could be a simple misunderstanding. There may be facts or background neither party knows about, so it often pays to give the benefit of doubt before you take your dispute any further.
While many disputes can be resolved by simply talking and working it out between the two parties, there may be instances where you won’t be able to come to an agreed resolution. In this instance please contact the Red Funnel Procurement Department. If you are not sure who to approach, then please request a contact name from your normal Red Funnel contact or ask them to give your details to the Procurement team and they will contact you. If you are reluctant to request this through your normal contact, then please email Procurement directly at and they will contact you directly.
The procurement team will endeavour to resolve the dispute wherever possible; and will respond back to you within a reasonable timescale. However, if this proves impossible, or you are unwilling to accept any resolution offered, then they will in turn escalate the dispute to an appropriate member of our senior management team and request they contact a senior member of your organisation and try to negotiate a prompt resolution.
If you’ve tried all options and are still unable to resolve the dispute, you might consider getting independent legal advice about the actions that you can take.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?