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Company number: 03982132

Reporting period:
1 July 2022 to 31 December 2022

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 30 January 2023

and approved by Timiko Cranwell

Payment statistics

Average time taken to pay invoices: 117 days

Invoices paid:

Invoices due but not paid within agreed terms: 11 %

Payment terms

Standard payment period for qualifying contracts

0 days

Standard payment terms

We do not have standard payment terms. Instead these are agreed during negotiation with the supplier in question, based on a number of factors, including size of the supplier and type of service provided. 

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

235 days

This payment term relates to a single, large European supplier, with whom we have a long relationship, negotiated at a global level, who provides us with specialist services

Any other information about payment terms

Payment terms are made by agreement with suppliers, based on size of supplier and type of service provided. For more information please see our summary on our UK website.

Dispute resolution process

Suppliers can raise questions or disputes through our online portal, GURU. Under our dispute resolution procedure, all queries or disputes will be responded to within 5 working days. We also offer an escalation procedure, with a 48-hour service level agreement.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?