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Company number: 03417738

Reporting period:
1 March 2022 to 31 August 2022

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 29 September 2022

and approved by Marcus Ward

Payment statistics

Average time taken to pay invoices: 57 days

Invoices paid:

Invoices due but not paid within agreed terms: 29 %

Payment terms

Shortest standard payment period

0 days

Longest standard payment period

120 days

Standard payment terms

For non-stock suppliers our standard payments terms are 30 days after the invoice date. For stock suppliers we do not have standard payment terms. These range from payment on receipt of copy docs to 120 days.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

120 days

Any other information about payment terms


Dispute resolution process

Invoice disputes would be initially directed to the Non-Stock and Stock Accounts Payable teams within Finance. They can be contacted via phone or via dedicated email addresses. The initial point of contact is the Accounts Payable Assistant and if required, the escalation points are the Accounts Payable Manager and Head of Financial Operations. The Accounts Payable teams work closely and constructively with our suppliers and key business contacts to ensure any queries or payment disputes are resolved promptly and to a mutually satisfactory conclusion.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?