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Company number: 06954059

Reporting period:
1 January 2022 to 30 June 2022

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 29 July 2022

and approved by Lee Phillips

Payment statistics

Average time taken to pay invoices: 35 days

Invoices paid:

Invoices due but not paid within agreed terms: 45 %

Payment terms

Shortest standard payment period

7 days

Longest standard payment period

60 days

Standard payment terms

The company does not have standard payment terms. Payment terms are agreed with suppliers as part of contract negotiations. The most frequently used payment terms in the reporting period are 30 days from date of invoice.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days

Any other information about payment terms

Prompt Payment Code Statistics:
- Average time to pay in days is 38
- % of payments 30 days or fewer: 49%
- % of payments 31 to 60 days: 43%
- % of payments above 60 days: 8%
- % of payments not paid in agreed period: 54%

We are working closely with our suppliers to achieve the 30-day target for vendors with less than 50 employees. In line with this, we are always looking for ways to further improve our communication when it comes to our suppliers and we aim to make working with ISG as simple and efficient as possible. We have projects in place to streamline – particularly our incoming ‘source-to-pay’ system. A gradual roll-out of this new system has been agreed and will take place through the remainder of this year and into 2023. It will significantly improve ISG’s ability to achieve further automation and efficiency to the benefit of our supply chain

Dispute resolution process

The company actively seeks to resolve disputes in a timely manner. This process will involve the Accounts Payable team and where necessary the Supply Chain team, Commercial teams and Senior Management. A member of the team will contact the supplier to discuss the dispute. Supplier relationships, managed more & more in a structured way, ensure we very rarely have the need for formal dispute resolution processes. If it is not possible to reach an agreement suitable to both parties then other methods of dispute resolution may include but are not limited to adjudication, litigation etc. as determined by the companies’ legal department. This is very much seen as a last resort.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.

Yes – Prompt Payment Code

Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?