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Company number: 02129238

Reporting period:
27 December 2021 to 2 July 2022

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 28 July 2022

and approved by Karen Witts

Payment statistics

Average time taken to pay invoices: 44 days

Invoices paid:

Invoices due but not paid within agreed terms: 1 %

Payment terms

Shortest standard payment period

0 days

Longest standard payment period

90 days

Standard payment terms

Payment is made not later than 30 days after the end of the month in which Dunelm received the Seller’s invoice

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

90 days

In the case of the opening of a new store, all invoices for Goods and/or Services purchased for the new store are paid 90 days from the end of the Store opening month

Any other information about payment terms


Dispute resolution process

Dunelm is committed to dealing with its suppliers in a fair manner. Initial contact is via the Finance Operations teams through a dedicated email address. Disputes can be escalated to Buying teams, Finance Leadership and ultimately Executive Leadership.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?