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Company number: 01184988

Reporting period:
1 January 2022 to 30 June 2022

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 28 July 2022

and approved by David Duncan

Payment statistics

Average time taken to pay invoices: 52 days

Invoices paid:

Invoices due but not paid within agreed terms: 4 %

Payment terms

Standard payment period for qualifying contracts

60 days

Standard payment terms

DHL International (UK) Limited is part of the DPDHL group of companies in the UK.

DPDHL Purchase Order Terms and Conditions effective January 2021, sets out that subject to satisfactory receipt and acceptance of the Goods and/or Services, invoices shall become due for payment sixty (60) days after the receipt of a correct invoice by DPDHL (unless applicable law requires a shorter payment period). Payment shall be made in the currency as stated in the Purchase Order.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

90 days

Any other information about payment terms


Dispute resolution process

DPDHL Purchase Order Terms and Conditions effective January 2021, sets out that if DPDHL disputes any sum on an invoice, subject to applicable law, it may withhold the entire sum owed under that invoice and it will notify the Supplier in writing of such dispute, giving full details of the dispute and of the actual sum it claims on bona fide grounds not to be liable to pay.

When suppliers are set up on the company’s system, they are sent a supplier pack. This pack provides the supplier with information on the DPDHL Purchase Order Terms and Conditions, DPDHL Supplier Code of Conduct and invoicing procedures including details on invoice disputes and DPDHL contact details.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?