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Company number: 01587972

Reporting period:
1 January 2022 to 30 June 2022

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 27 July 2022

and approved by MICHAEL HARRISON

Payment statistics

Average time taken to pay invoices: 45 days

Invoices paid:

Invoices due but not paid within agreed terms: 5 %

Payment terms

Shortest standard payment period

45 days

Longest standard payment period

75 days

Standard payment terms

Our standard payment terms are to pay suppliers within 45 days from the end of the month in which we receive the relevant valid invoice from the supplier. We will always try to trade on these terms with all suppliers, except where there are material circumstances which may alter this standard approach.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

90 days

Any other information about payment terms

Bupa will extend more favourable terms of 30 day to SME, where requested.

Dispute resolution process

Bupa seeks an amicable resolution of any supplier invoice disputes or escalations (or any other disputes). Invoices should be sent to with a valid purchase order (where applicable). Bupa’s standard terms and conditions can be found here ( which contain full details.
If the supplier has a dispute they wish to raise they should notify Bupa in writing setting out full details of the issue in dispute formally (and to The dispute will be assessed by Bupa’s Finance and Procurement management teams. Bupa will seek to resolve dispute within 15 business days.

If the parties are unable to resolve the dispute within 15 business days (despite endeavouring to promptly resolve) they are free to initiate further proceedings (whether Alternative Dispute Resolution or court proceedings).

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?