CONVERGYS INTELLIGENT CONTACT LIMITED
Company number: 02714607
Reporting period:
1 January 2018
to 30 June 2018
This report was filed on 31 July 2018
and approved by Richard Evans
Payment statistics
Average time taken to pay invoices: 35 days
Invoices paid:
- within 30 days: 55%
- in 31 to 60 days: 35%
- in 61 days or more: 10%
Invoices due but not paid within agreed terms: 30 %
Payment terms
Shortest standard payment period
0 days
Longest standard payment period
30 days
Standard payment terms
Our typical terms in EMEA are 30 days. We do have exceptions for certain suppliers when agreed upon.
Were there any changes to the standard payment terms in the reporting period?
No
Maximum contractual payment period agreed
30 days
Any other information about payment terms
N/A
Dispute resolution process
If our Accounts payable department receives an invoice and we do not have a PO to pay the invoice against we move the invoices to exception in our financial systems. We then reach out to the end user to gain a PO so we can make the payment.
Accounts Payable also reviews statements that we receive from suppliers to make sure that we have the invoices in our systems. If Convergys does not have an invoice listed on a statement we reach out to the vendor to obtain the invoice and then work with the end user to create a PO if needed.
Other payment information
Has this business signed up to a code of conduct or standards on payment practices? If so, which?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.No
Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.
No
Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
No
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
No
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No