BETA This is a new service – your feedback will help us to improve it.


Company number: 08167130

Reporting period:
1 January 2018 to 30 June 2018

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 31 July 2018

and approved by William Shu

Payment statistics

Average time taken to pay invoices: 36 days

Invoices paid:

Invoices due but not paid within agreed terms: 48 %

Payment terms

Shortest standard payment period

14 days

Longest standard payment period

30 days

Standard payment terms

Standard Deliveroo payment terms are Net 30 days for vendors and Net 14 days for contractors. Payments are made on a weekly basis and therefore invoices will be paid in the last payment run before the due date of the invoice.

Should changes be made, an individual from the Procurement team would contact the vendor in order to discuss the proposed changes and agree the revised Terms and Conditions under which Deliveroo would contract with the vendor.

Standard payments terms defined above are still being negotiated with legacy suppliers, whose payment terms are less than 30 days (came in effect from December 2017)

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days

Any other information about payment terms


Dispute resolution process

Any disputes are raised to the AP team at Information on doing so is provided to the vendor during the onboarding process Any dispute raised with this team will receive a response within 2 working days. If ongoing investigation is required, this will be handled by a dedicated member of the AP team who will liaise with the relevant internal business contact and vendor representative to resolve this issue, usually within 1 week (in advance of the following weekly payment run).

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?