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NEAL'S YARD (NATURAL REMEDIES) LIMITED

Company number: 01597194

Reporting period:
1 April 2021 to 1 September 2021

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This information is as reported by the business, and responses are in their own words.

This report was filed on 25 April 2022

and approved by Daniel Brickell

Payment statistics

Average time taken to pay invoices: 38 days

Invoices paid:

• within 30 days: 32%
• in 31 to 60 days: 58%
• in 61 days or more: 10%

Invoices due but not paid within agreed terms: 84 %

Payment terms

Shortest standard payment period

30 days

Longest standard payment period

60 days

Standard payment terms

Standard terms and conditions of purchase which are sent out to suppliers with an order state payment within 60 days of receipt of invoice. For certain suppliers the agreed period is 30 days from receipt of the invoice. The maximum contractual period agreed is 90 days from receipt of the invoice for a supplier of seasonal products. There have been no changes to standard terms during the reported period

Were there any changes to the standard payment terms in the reporting period?

No

Maximum contractual payment period agreed

90 days

Any other information about payment terms

N/A

Dispute resolution process

Business process for resolving disputes relating to supplier payments
- Should Accounts Payable not be able to process a supplier invoice due to a price, qty or other query. The Procurement team are notified with the query.
- Procurement check all documentation and contact the supplier to notify them of the discrepancy.
- Most queries relate to short deliveries or price discrepancies.
- Once resolution is agreed, procurement notify AP and the invoice will then be processed and payment made.
- Should negotiation prove unsuccessful the company will write a letter of compliant detailing issues

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.

No

Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.

No

Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.

No

Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?

No

During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?

No