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Company number: 00519500

Reporting period:
30 August 2021 to 27 February 2022

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 25 March 2022

and approved by Ken Murphy

Payment statistics

Average time taken to pay invoices: 40 days

Invoices paid:

Invoices due but not paid within agreed terms: 3 %

Payment terms

Shortest standard payment period

5 days

Longest standard payment period

90 days

Standard payment terms

1. Fruit, Veg, Meat, Fish, and Poultry : 28 Days
2. Chilled, Convenience, Frozen & pet care: 35 Days
3. Dairy: 40 Days
4. Bakery, Grocery, Household, Health & Beauty: 45 Days
5. Wine, Beer & Spirits: 60 Days
6. Clothing and General Merchandise (UK sourced): 60 Days
7. Clothing and General merchandise (overseas sourced) 90 Days
The above apply for turnover of GBP 12 Mn or more
GBP 250K to GBP 12 Mn - 5 days less
Less than GBP 250K - 5 Days

Goods Not for Resale
a) Annual business with Tesco of more than GBP 250K - Payment terms of 60 days
b) Annual business with Tesco is Less than GBP 250K - 5 Days

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

90 days

Clothing & General Merchandise (Overseas Sourced)

Any other information about payment terms


Dispute resolution process

Tesco manages queries from Suppliers & ensures that the queries are resolved accurately within SLA.
We have a dedicated team to manage queries.

All queries are managed through an incident management tool.

Vendor Queries are received through a generic email ID and tickets are created and logged with mandatory documents which would get routed to the right work group as per the designed workflow (These tickets have a SLA of 7 days for them to be resolved)

All tickets are closely monitored to ensure there are no breaches

If there is a dispute, we would call/email the relevant vendors and follow up with an email to resolve. All queries raised by vendors are usually resolved within 7 days.

We have an escalation matrix which is shared with all vendors.

We conduct periodic governance on the performance of the query team to ensure that queries are resolved timely and satisfactorily, thereby ensuring a build-up of invoices on hold is avoided and vendors are paid accurately.

We also have a dedicated Supplier Helpline and an email to answer or support on any queries / concerns reported. The line is open Monday to Friday 9am-5pm.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?