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Company number: 05026914

Reporting period:
1 July 2021 to 31 December 2021

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 31 January 2022

and approved by David Mulligan

Payment statistics

Average time taken to pay invoices: 19 days

Invoices paid:

Invoices due but not paid within agreed terms: 8 %

Payment terms

Shortest standard payment period

6 days

Longest standard payment period

60 days

Standard payment terms

standard terms are 30 days from date of invoice.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days


Any other information about payment terms

We have different payments terms for our self-billing suppliers and these self-billed invoices are paid within those agreed terms.
Payment runs are processed on a weekly basis. Invoices are typically paid on the payment run on or earlier than the agreed due date. Payments are generally made by BACs and suppliers receive the amount two days later.
The above policies have been in place for many years and there have been no changes in policy during the reporting period.

Dispute resolution process

If a supplier has any disputes or concerns regarding any aspect of our payment process, their first point of contact is our Purchase Ledger Team through the main switchboard or via e-mail direct to
The aim of conversation is always to try and resolve any issue in a timely and collaborative manner, in order to maintain a good working relationship. If those involved are unable to find a solution, then the issue would be escalated within the Procurement Team or senior management for resolution.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?