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Company number: 02514287

Reporting period:
1 July 2021 to 31 December 2021

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 28 January 2022

and approved by Mark Hardman

Payment statistics

Average time taken to pay invoices: 13 days

Invoices paid:

Invoices due but not paid within agreed terms: 4 %

Payment terms

Standard payment period for qualifying contracts

30 days

Standard payment terms

Payment terms are agreed with suppliers as part of contract negotiations. Our standard terms are between 30 and 90 days from the receipt of a valid invoice or the receipt of a valid application for payment. On receipt of a valid invoice these invoices are included in a weekly payment run as they fall due.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

90 days

Virgin Media Wholesale Limited payment terms vary between 30 and 90 days from the receipt of a valid invoice, with an average time to pay for Virgin Media Wholesale Limited of 13 days.

Virgin Media Wholesale Limited supports many smaller suppliers and our payment policy is for smaller suppliers to be on 30 day terms or less. Our large multi-national suppliers are generally on longer negotiated payment terms.

Any other information about payment terms

Virgin Media Wholesale Limited operates a weekly payment run, meaning some suppliers may receive payment a short period after the stated due date.

Invoices not included on the weekly payment run that they are due within, are automatically included on the following week’s payment run.

Dispute resolution process

At Virgin Media Wholesale Limited our aim is to resolve invoice queries or disputes in a timely manner and ensure payments are made at the earliest opportunity. If you have a query regarding the payment date or an invoice dispute then the best way to contact us is to raise a query on our Purchase to Pay (P2P) Query Tool

The P2P Team will be able to resolve most queries and can liaise with our internal business contacts on your behalf. More complex disputes may need the business contacts to provide feedback directly. Upon resolution of any disputes or queries if the invoice has become due it will be settled on the next payment run.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?