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Company number: 01977948

Reporting period:
1 July 2021 to 31 December 2021

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 28 January 2022

and approved by Philip Wainwright

Payment statistics

Average time taken to pay invoices: 25 days

Invoices paid:

Invoices due but not paid within agreed terms: 25 %

Payment terms

Standard payment period for qualifying contracts

30 days

Standard payment terms

The standard terms vary according to the type of supply as follows:

Sub-Contractors – 45 or 30 days from assessment date. Applications are requested up to 5 days before the assessment date.

General Suppliers & Consultants – 30 days from date of invoice

Suppliers of major materials – 30 days from end of month of supply

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days

Any other information about payment terms

For the six month reporting period to 31 December 2021, 96% of all invoices were paid within 60 days. This exceeds the Prompt Payment Code requirement of 95%. 68% of invoices were paid to smaller businesses within 30 days, meaning that our performance was below the 95% target for that measure.
We have been working hard during 2021 and 2022 with our suppliers to ensure accurate and adequate supporting detail is provided by them on their supplier invoices, whilst also improving the efficiency of our own processes and reporting systems and maintaining the legally-required controls that are necessary for us to avoid fraud and error. This has resulted in an improvement throughout the period, with 74% of invoices from small businesses paid within 30 days for the final quarter of 2021. We anticipate that we will continue to improve performance, enabling us to exceed Payment Practices Reporting targets in subsequent reporting periods.

Significant expenditure and resources have been incurred on modifying reporting systems and internal processes to identify the small companies for reporting and then ensure improvement during a period of disruption where Covid restrictions impacted on finance and other staff working in the office, at the same time as the Group was completing a core finance system migration and implementing the additional processing requirements required by the new Domestic Reverse Charge VAT legislation.

Dispute resolution process

Wates seeks to avoid disputes by discussing matters directly with the relevant supplier. All standard agreements set out a dispute resolution process. In the first instance contact is with the accounts payment team or commercial staff responsible for the matter. If it cannot be resolved at that level there is an escalated negotiation option involving a senior member of the business team. If the matter cannot be resolved at that senior level the preference is to refer to some form of ADR (mediation, expert determination, etc.) but adjudication or legal proceedings may be used.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.

Yes – Prompt Payment Code

Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?