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Company number: 03075807

Reporting period:
1 July 2021 to 31 December 2021

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 27 January 2022

and approved by E.C. Andrew

Payment statistics

Average time taken to pay invoices: 39 days

Invoices paid:

Invoices due but not paid within agreed terms: 9 %

Payment terms

Shortest standard payment period

30 days

Longest standard payment period

60 days

Standard payment terms

Shell standard terms are 60 days from receipt of a correctly presented invoice. For suppliers confirmed as SMEs 30-day payment terms are available. Invoice receipt is defined as a complete, fiscally correct invoice delivered at the remittance address specified in the contract / agreement / purchase order. For electronic invoices, invoice receipt is when the invoice data is received within the Shell system.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days

The reported data includes intragroup payments. Shell is committed to treating our suppliers fairly and continues to monitor and improve our payment processes to support timely payment of suppliers.

Any other information about payment terms


Dispute resolution process

A centralised point of contact for suppliers’ enquiries is in place via Shell Accounts Payable Helpdesk. This team supports with questions related to but not limited to; payment due dates, incorrect invoice submission, wrong or missing PO details etc. Shell seeks to advise suppliers promptly of any disputes or reasons why an invoice will not be paid in accordance with the agreed terms. Invoices that are subject to dispute will not be paid until resolution of the dispute. Once resolved, payment will be made in accordance with the terms of the contract.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?