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Company number: 00576970

Reporting period:
1 January 2021 to 30 June 2021

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 24 January 2022

and approved by Dr Natalie-Jane Macdonald

Payment statistics

Average time taken to pay invoices: 44 days

Invoices paid:

Invoices due but not paid within agreed terms: 26 %

Payment terms

Shortest standard payment period

0 days

Longest standard payment period

60 days

Standard payment terms

Standard terms of trade are 60 days from invoice date for general suppliers, however reduced terms apply as follows:
Self Employed Hospital Consultants Immediate
Self Employed Fitness Instructors 30 days
Network of Physio providers 30 days

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days

60 days as advised to suppliers on Purchase Orders issued and Information Guides issued to new suppliers.

Any other information about payment terms


Dispute resolution process

Nuffield Health has dedicated contact details provided to all suppliers within our Supplier Information Guide. Contact can be made by telephone, email or post. We look to respond to all queries, disputes or complaints around any payment disputes within 72 hours if submitted by email or post. We try to provide an immediate resolution if contact is made by telephone, though this does depend on the complexity of the issue.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?