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Company number: 00215668

Reporting period:
1 January 2018 to 30 June 2018

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 30 July 2018

and approved by Christopher Bath

Payment statistics

Average time taken to pay invoices: 36 days

Invoices paid:

Invoices due but not paid within agreed terms: 33 %

Payment terms

Shortest standard payment period

14 days

Longest standard payment period

60 days

Standard payment terms

Standard payment terms are agreed with suppliers when they are set up on our systems before the first contract is entered into. A number of historic suppliers remain on their original terms and lower terms are offered to consultants and sole traders, but the most commonly used payment terms for new suppliers are 60 days.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days

Any other information about payment terms

Norgine’s accounts payable team process payments on a weekly basis but do not submit payments over a month end. Although 33% of invoices appear to have been paid outside of agreed terms, the vast majority of these have been paid within 1 to 4 days of the due date, and is a result of 2 days processing time for UK BACS and bank payments, and timing of when payments were submitted to the bank, e.g. over a weekend or just after month end.
The due date in Norgine’s ERP system is calculated automatically, based on the invoice date and agreed payment terms. Included within the “invoices due but not paid with agreed terms” statistic are invoices that were received late from suppliers, a number of which were received even beyond when payment under the agreed terms would have fallen due. If the due date was recalculated based on when Norgine’s accounts payable team received the invoice, the proportion of invoices due but not paid within agreed terms would be 18%, the majority of which were paid within 1 to 4 days as per the reasons explained above.
To ensure prompt processing and payment, suppliers should email all invoices directly to or post to the following address:
Accounts Payable
Norgine Limited
New Road
Mid Glamorgan
CF82 8SJ

Dispute resolution process

We have good relationships with our suppliers and do not generally have significant disputes relating to payments. Any queries or disputes are raised with the accounts payable team at who then forward the query or dispute to the designated Global Purchasing contact or other relationship contact within the business, to ensure that any dispute is resolved satisfactorily for both parties.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?